Our operational standards

The foundation of what we do at regency. Respect is more than just a value - it’s the way we do business. Whether we’re providing cleaning services, storing your items, or supporting our local community, we believe in treating every client, colleague, and partner with fairness, professionalism, and integrity. Respect means valuing the hard work of our team, and creating spaces that people are proud to work in. It’s about understanding different perspectives, embracing diversity, and going the extra mile to make a positive impact.

Our customers are a vital part of everything we do. Without you, we wouldn’t have the success we have today. Whether it’s a one-off job or a long-term partnership, we tailor our services to meet your unique needs. We listen, we adapt, and we go the extra mile to deliver high-quality results that we believe make a real difference. Customer focus means more than just great service - it’s about building trust, understanding your challenges, and providing solutions that work for you. We are committed to reliability, efficiency, and exceeding expectations.

We believe in being honest, transparent, and accountable, even when no one is watching. Our customers put their trust in us to do the right thing, and we take that responsibility seriously. Integrity means keeping our promises, delivering quality work, and treating every client, partner, and team member with respect. We don’t cut corners - we take pride in doing the job right, every time.

We know that success isn’t achieved alone. It’s built through collaboration, trust, and a community with a shared commitment to quality. By working together, we ensure that every job is completed with integrity. True teamwork means supporting each other, sharing knowledge, and communicating openly to find the best solutions. We understand respecting each other’s strengths, learning from challenges, and always striving to improve. This spirit of collaboration extends beyond our team to our customers and partners - we work with you, not just for you. We work hard to understand your needs and provide the best possible service.

Businesses have a responsibility to care for the environment and make choices that support a sustainable future. Sustainability is not just a trend for us - it’s a commitment woven into our daily operations. We are always looking for smarter, more eco-friendly ways to deliver our services. This includes the supplies we use, minimising waste and adopting energy-efficient practices across our operations. By prioritising sustainability with quality, we help our customers make greener choices while ensuring that our own business practices contribute to a healthier planet. Sustainability also means thinking long-term - investing in practices that not only benefit the environment today but also create lasting positive change for future generations.

Diversity is our strength, and inclusivity is the key to building a welcoming environment for all. We are committed to fostering a workplace and community where everyone, regardless of background, identity, or ability, feels valued, respected, and empowered to succeed. We believe that a diverse team brings fresh perspectives, innovative ideas, and stronger results, which is why we actively work to create an environment where everyone has the opportunity to thrive. We champion equal opportunities by ensuring fair hiring practices, providing training and development for all employees, and promoting a culture of respect and collaboration. We believe in recognizing talent and hard work, not just titles or backgrounds, and we are committed to removing barriers that might prevent individuals from reaching their full potential. We tailor our services to meet diverse needs and take the time to understand and respect the people we work with.

Quality is more than just a value - it’s the foundation of our working processes. We are committed to delivering the highest standards in every aspect of our work. Quality means consistency, attention to detail, and going the extra mile to ensure that every job is completed to the highest standard. We understand that every job is unique, which is why we approach each one with care, customising our services to deliver the best possible results. We don’t just aim to meet expectations, we aim to exceed them, ensuring that each project reflects our dedication to excellence and integrity. Every project is an opportunity to demonstrate our unwavering commitment to quality and build lasting relationships with our customers.